Last updated: November 3, 2026
Playing on an eligible free ORYANDA world does not require payment, so there is no purchase to refund. If you buy an optional hosting subscription or another clearly advertised paid service, its checkout terms must describe the offer, charges and payment provider before confirmation.
For a refund request, write to support@oryanda.com with the email used for purchase, relevant order or invoice reference and reason for the request. Do not send payment-card numbers. Eligibility and processing depend on the transaction, payment provider, service delivered and mandatory consumer law.
Nothing here excludes non-waivable withdrawal, defective-service or other statutory remedies. For example, where applicable, Brazilian consumer law may provide a seven-day withdrawal right for qualifying distance purchases. Charge disputes may also be raised through the payment provider. Ending future renewals and refunding an earlier charge are separate actions.